Refund & Shipping Policy

Refund & Return Policy

You have 14 days from the date of delivery to request a return or refund. After this period, unfortunately, we can’t offer you a full refund or exchange.

Eligibility Criteria for Returns:

To be eligible for a return, your item must:

• Be unused and in its original condition

• Be in the original packaging

• Include the original receipt or proof of purchase

Non-Returnable Items:

Due to hygiene and safety reasons, we cannot accept returns for:

• Lingerie and undergarments

• Bodysuits

• Nightwear sets with undergarments

• Intimate and sanitary products

• Gift cards

• Downloadable items or digital content

Note: Sale and clearance items are final sale and non-refundable.

Partial Refunds (If Applicable):

Partial refunds may be granted for:

• Items not in original condition or damaged (not due to our error)

• Items missing parts

• Returns made after 14 days but within 30 days (case-by-case basis)

Refunds Process

Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed and a credit will be automatically applied to your original payment method within 5–10 business days.

Late or Missing Refunds:

If you haven’t received a refund:

1. Recheck your bank or credit card account.

2. Contact your credit card company or bank — processing may take time.

3. If still unresolved, email us at sales@fiercera.com.

Exchanges

We only replace items that are defective or damaged. To request an exchange for the same item, please email us at sales@fiercera.com before returning the product.

Gifts

If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is received. If the gift wasn’t marked or was sent to the purchaser, the refund will be issued to the original buyer.